Why Create a Support Center Account?
Having a user account will give you access to view all the tickets you have placed past and present. It will allow you to view the status of that ticket, respond or add to the ticket, and even see tickets you have been Cc'd on instead of having them get lost in an endless sea of emails.
How to Create a Support Center Account
Creating a user account is easy. Just visit https://support.harvardapparatus.com/ and click the Sign In button in the upper right-hand corner. Click Sign Up as shown in the photo below, and it will take you through the quick steps to set up your account.
You will need to give a full name, email address, and click the I’m not a robot button to sign up.
This will then send a verification email to the address you provided. Go to that email and click on the link within it. It will ask you to login and then you will be able to see all your tickets.
Once logged in, you can view all of our Online Help articles.
When you click on your name in the upper right-hand corner and select My Activities, you are able to view all your tickets.
The My Activities view will look something like this. You can search by status type, My requests, and Requests I’m CC’d on. It will show the ticket number, title, last activity, and status. If the status is pending, it will say “Awaiting your reply.”
To view more information about the ticket, click on it and it will open. It will show all back-and-forth comments with the oldest comments at the top and new ones at the bottom. Just like in an email, you can respond to us here and attach a file.
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